FAQ

Sea Star Casino is an online casino with decades of experience in the iGaming market that guarantees top-quality online gaming fun. Thousands of regular customers choose us for their entertainment needs. Here, you can find your own favorite slots in a welcoming atmosphere, savor the sweet taste of victory and experience the electrifying rush of betting!

To register, simply press the “Registration” button at the top of the website, enter a valid email address, and come up with a password you’ll need to access your account. You can also sign up via one of the available social networks. It’s as simple as that! You are now the proud owner of an account on the website and can start playing, winning, and bringing home the big bucks!

If you have already registered on our website, you can log in by pressing “Log in” and then entering your email address and password. If you registered via a social network, simply press the corresponding icon. Be aware that your account on our website is linked to your social media account.

To start playing for real money, you simply need to register or log in to your account, make a deposit, then point your cursor at a game that takes your fancy and press “Play”. If you want to play for free, you can pick a game and press “Demo”.

You can pnly change the email address associated with your profile by contacting the customer support team.

In accordance with our Terms and Conditions, the casino’s administration may request documents to verify your identity. This is a simple process and you only have to complete it once. If you are unable to provide these documents for any reason, the company may suspend all activity on your account until your identity can be verified.

You can use the handy search function at the top-left of the homepage, in the menu panel. As soon as you start typing in the name of a game, the system will automatically show you a list of matches, which is useful if you can’t remember the full name of the game.

To make a deposit, you need to head to the Checkout window, then select “Deposit”, choose the payment system that’s most convenient for you, and then enter the amount you want to deposit and the necessary information. The, press “Pay”.

The minimum deposit amount is 50 TRY from any payment system.

That depends on the payment system you want to withdraw the funds onto. If you want to withdraw your cash into an e-wallet, the minimum withdrawal amount is 35 TRY.

It may take up to an hour from the moment a withdrawal is made for the funds to appear in your account. If, after an hour, the funds have still not appeared in your account, please contact the customer support team by pressing the relevant button at the bottom of the page. Our specialists will help to resolve this issue as quickly as possible.

That depends on the amount being paid out. Payout requests for up to 2 999 TRY can take up to 3 working days to process. However, we always aim to pay out winnings as quickly as possible.

The funds are not frozen or debited from your account when you create a whithdrawal request. You can continue playing with them. However, we recommend keeping an eye on your balance as you go, as if it drops below the amount you have requested to withdraw, your request will be canceled.

This message appears if your main balance is below the minimum amount required for the payment system you are using. Another reason could be that you are trying to create a duplicate withdrawal request (the total withdrawal request amount must be equal to the amount in your account).

The casino has a rule in place which stipulates that any funds need to be wagered before they can be withdrawn. This stops the casino being used as a currency exchange. All deposits have a x1 wagering requirement applied to them.

This is because once the funds have been debited from your player account, it can take up to 5 days for them to appear on your card, as the transaction needs to go through a processing system. This is the maximum amount of time it can take. Generally, the funds will arrive on your card much more quickly.

You can cancel a withdrawal request by going to the Withdrawals tab in the Checkout.

There is no way to do this, as all withdrawal requests are processed in the order they are received. However, every withdrawal request is processed as quickly as possible.

This is the limit set by the payment system being used to process the payment. If you make a request to withdraw more than 28 000 TRY , your withdrawal will be broken up into several withdrawals of 28 000 TRY and the remaining amount. There is, however, no limit on the amount you can withdraw from your account. The time frames for withdrawal can be found on the website.

Neither we, nor the payment system, charge any fees for withdrawals. Any additional amount being charged is the conversion difference. When you make a deposit, the transaction goes through a processing system where the funds are converted into the relevant currency and then sent to your wallet/card. As a rule, the exchange rate for wallets and cards is higher, which means that you will be charged more. This is the conversion difference.

When you make a deposit, the procedure is carried out automatically, which allows it to happen instantly.

For withdrawals from the casino, each request is reviewed manually by one of our specialists, in order to ensure that everything is in order and to reduce the risk of fraud.

These are special units given out as a reward which can only be used on our website. These points are credited automatically while you are playing any slot game. All you need to do for the points to be credited to your account is place a bet. Once you have collected the required number of bonus points, you can exchange them for real funds at the exchange rate offered. Furthermore, the more points you have, the higher your status with the casino, which opens up a whole world of privileges and possibilities to you.

A bonus is an extra amount of money to be used in games that is credited to you as a gift from the casino. If you want to withdraw your bonus funds, you need to wager them. You can earn bonuses in a variety of offers, which the casino runs both on a regular basis, and on special occasions. We also recommend that you keep an eye on newsletters from the casino, as they often contain enticing offers.

Redeeming a bonus means fulfilling the terms of a bonus offer in order to be able to withdraw the bonus funds you have earned as a prize. Wagering means placing the required amount in bets in the games, regardless of whether these bets win or lose (every spin of the reels using real money counts). Every bonus has a specific wagering requirement, which is the number of times you need to multiply the bonus amount by to calculate the amount you need to wager in order to redeem the bonus.

There is a limit on the amount of each stake that counts towards wagering requirements according to your level:
• Newcomers and Amateurs: 350 TRY
• Experienced : 700 TRY
• Pro: 1400 TRY
• Master: 2 000 TRY
• Legend : 3 500 TRY
You can decline a bonus you have received at any time by clearing your bonus balance. To clear your bonus balance, you need to log in to your account and press “Clear bonuses”.

Please be aware that bets in the following games do not count towards wagering requirements: European Roulette, American Roulette 3D Classic, Lucky Sevens Blackjack, Oasis Poker Classic, Oasis Poker Pro Series, Baccarat 777, Russian Poker, Poker Teen Patti, Talismans of Fortune, Atlantis, Football, Courier Sweeper, Rock vs Paper, Bomb Squad, and Ace Round.

Bonus wagering requirements can only be completed in League of Slots slot games. You can only place bets in the following games using real money: European Roulette, American Roulette 3D Classic, Lucky Sevens Blackjack, Oasis Poker Classic, Oasis Poker Pro Series, Baccarat 777, Russian Poker, Poker Teen Patti, Talismans of Fortune, Atlantis, Football, Courier Sweeper, Rock vs Paper, and Bomb Squad. You cannot use bonus funds in these games and bets in them do not count towards wagering requirements.

You can clear a bonus by going to My Bonuses and pressing “Cancel bonuses”. If you attempt to make a withdrawal and you have unredeemed bonus funds in your account, you will receive an error message informing you of this and will be unable to make the withdrawal. You can also contact the customer support team, who can clear your bonus at your request.

You can find all information about your wagering progress and the amount you still need to wager in the “Receive winnings” section of the Checkout.

Wagering requirements are automatically lifted if your account balance reaches 0.

Any funds you win from the Wheel of Fortune are a bonus and must, therefore, be wagered. The wagering requirement for these funds is x20.

If you are playing any game on the website and you land the largest winning combination, you will be instantly and automatically entered into a jackpot draw. Please note that landing the largest winning combination is not the same as winning a jackpot, which you may or may not win as a result of the draw. If you are a lucky winner, you’ll receive a notification on the website and our representatives will get in touch with you. Good luck!

You need to follow the link in the email. Simply press the button in the email and you’ll be redirected to the website, where you need to make a deposit. Please note that in order for your deposit to count, you need to make it as soon as you’re redirected to the website. If you don’t receive the bonus, please contact our customer support team and they will help resolve the issue.

You need to press “Forgotten password?” and enter your email address you provided when you registered. An email will then be sent to that address with a form you can use to reset your password.

First of all, you should check your “Spam” and “Promotions” folders, as the email may have been sent there by accident. If there is no email there, you can request another email in the “Profile” menu on the website. Please note that this email may take up to 30 minutes from the moment you register to arrive. If it has been more than 30 minutes, you should contact the customer support team.

If you are not using Google Chrome, you probably need to update the Adobe Flash Player plugin (you don’t need to do this in Chrome). You should also check your browser history for any updates and clear any temporary files, the cache and any cookies.

Google Chrome: You can clear the cache by simply pressing Ctrl+H. On the page that opens, press “Clear browsing data” and, once the new window appears, press the same button after checking “Cookies and other site data”. We strongly recommend selecting the “All time” time range option.

Mozilla Firefox: Press Ctrl+Shift+Delete. In the “Clear recent history” window, in the “Clear data” field, select a period from the list you want to clear your history for. Then, open the “Details” list and ensure that only the “Cached web content” option is selected. Press “Clear”.

Opera: Press Ctrl+Shift+Delete. In the “Clear browser data” window, define the period for which you want the browser to delete your data. Make sure that only “Images and files in cache” is selected and press “Clear browser data”.

Safari: In the browser menu, go to Safari → Settings → Advanced Enable the “Show Develop menu in menu bar” option. In the browser menu, go to Development and select “Empty cache”.

Adobe Flash Player is a free program that allows you to see and hear visual and audio content. To update Flash Player, go to http://get.adobe.com/ru/flashplayer/ and press “Download”. Then, close your browser and install the program.

There is currently no option to do so.

Technically, we do not offer the option to delete your account. If you do not want to continue playing in our casino, you can stop visiting the website or contact the customer support team and ask them to block your account. You can unsubscribe from our email newsletters using the link at the bottom of any email you receive from us.

You can let us know why you have decided to leave us however you like; this helps us to improve the services we offer and to create a better user experience for future visitors to the website.

If this happens, please do not attempt to keep playing the same game. Contact the customer support team (Online support) and let our specialists identify the issue. They will draw up a request for compensation to be paid to you.

Please be aware that if you continue to play the game and contact the support team some time after the incident, it will be very difficult to identitfy when the error occurred. We would ask that you contact the team immediately after the incident so that they can resolve the issue as soon as possible.

If you are unable to find the answer to your question, please contact us in any way that is convenient for you:

Email us at: [email protected].

Send your question to an operator from our customer support team by pressing “Online support”.

We are always happy to offer our customers the very best, which includes bonuses to use in the games. Keep an eye out for our newsletters, as they often contain tempting offers, and our daily tournaments and regular lotteries mean there’s never a chance to get bored! You can always find more offers in the “News” section of our website. We also recommend adding your phone number to your profile, so that we can keep you in the know about the hottest bonuses on offer from the casino.